Unable to cancel my subscription plus refund required

I want to cancel my subscription and I have spent a frustrating hour on it which is unacceptable.
I’m definitely taking this up with my credit card company if I am charged again.
I am logged onto the Asana website. I find the Admin console. When I click on it, it redirects me to the Asana app. I downloaded the app which ‘wonderfully’ does not have an Admin console. So I am unable to cancel.

I’m so done with your app. I chat with the app, it says contact support. I click on support it tells me to cancel
it myself by going to my profile -admin console.

The email I sent to support a month ago is yet to be answered.

Kindly assist