Problem with missing user

Good Morning
I have a problem in ASANA, we have a user in the list of members of the environment that appears as absent, we entered the configuration of the user profile, but this normal and it is not absent. When selected passes the cursor on the user’s photo in the list of environment members the message appears missing. And with this the user does not have access to the environment projects.

If you can help me, I’d appreciate it

Hi @Eydrian_Zanella! Sounds like this member as enabled “Show me away” in their profile settings: How to Control Your Profile Settings in Asana | Product guide • Asana Product Guide.

Keep me posted if this doesn’t fix your issue!