Good morning! I need help understanding why I am getting an alert that I need to add more seats to my account. I have a business level account which is showing my settings as a “business workspace” account. I’ve contacted support however they have not been helpful. This was her reply: “Please note that when you add someone to a project or as a collaborator of a task this person will count towards your premium plan size because you are on a paid plan for a Workspace.” She has also sent this same link along with it which also does not explain anything other than how workspaces function: https://asana.com/guide/help/workspaces/basics#gl-people
First of all, I am on a business plan not premium. What I don’t understand, though is the difference in a business versus ‘business workspace’ plan. I have looked everywhere for something that explains the difference and cannot find anything.
Based on Asana’s pricing page, I should not be being charges for these people- this is directly from their page:
Do I count guests the same way I count members?
It depends on your account type. If you are in a Basic account or a workspace, then yes you do count all your guests and members the same way until you reach the account limit of 15 per team or workspace. If you upgraded your account to Premium or Business, then you count only your members (the ones with your org email domain) and you have unlimited guests to add.
I am a contractor with no employees and added 2 clients to 2 separate projects so they could see progress. Needless to say, their domain emails are not the same as mine so based on what I read, they should not count as seats they should be considered guests.
In addition to my personal Asana count, I have used Asana as part of another group I am in and that account is premium and we can add people to projects no problem without them counting because they’re guests. I am just trying to understand what makes this different and why I do not seem to be able to add anyone to anything without them being counted as a seat.