I’m not sure why this has to be so confusing. I love Asana, but I’m tired of platforms that aren’t straightforward and waste my time researching for an answer while making it impossible to ask a customer service member who never gets back to you.
My boss is paying for the premium plan, but we keep getting emails saying we are over our limit of seats. We literally have 4 members and 2 limited access members. I don’t understand the different ways of adding people and making sure there are enough “seats”, etc. There’s only one member who is a guest and doesn’t have the same email as our organization. I would really love some clarity on this and a straightforward answer. We received an email saying this, " > To ensure everyone can continue to collaborate in Asana, your plan will automatically update on or after Mar 1, 2021 to reflect the correct number of seats you’re using. After Mar 1, 2021, you will get an updated billing statement that reflects your new plan." If she’s already paying for premium, why are we going to be paying more?
I’m the assistant for my company and have soooo much work to do. Asana is supposed to be helpful, not discouraging.