Possible bug with Dropbox upload and Dropbox Teams account

Hello, I’ve been trying to get the Dropbox upload rule integration working, and spent about an hour on it before I discovered that files were going to the wrong folder, instead of the one I had open and was watching.

I have a very basic rule for testing:

When Attachment is added

Check if Task has an attachment

Upload attachments

The basic functionality works.

Note that with a Dropbox Teams account, each user gets a home folder with the path:

www.dropbox.com/home/User%20Name

and shared team folders have a path like:

www.dropbox.com/home/SharedTeamFolder

However, what I found is that when Asana uploads a file to Dropbox, it uses the user’s home folder as the root of the path, rather than www.dropbox.com/home/

So when testing, if I specify in the URL in Asana that I want to upload the file to a top-level folder in my home folder:

www.dropbox.com/home/User%20Name/test

the file goes to

www.dropbox.com/home/User%20Name/User%20Name/test

If I try to upload to a root-level Team folder:

www.dropbox.com/home/SharedTeamFolder

the file goes to:

www.dropbox.com/home/User%20Name/SharedTeamFolder

Ultimately what I want is to upload to:

www.dropbox.com/home/SharedTeamFolder/Path/To/Correct/Folder/

but instead (I’ve tested) it goes to:

www.dropbox.com/home/User%20Name/SharedTeamFolder/Path/To/Correct/Folder/

So at the moment I’m unable to upload files to the correct location, or to any Team folder.

I tested the same rule on my personal Asana account with my personal Dropbox account, and it uploads correctly; however the home folder on a personal account is simply:

www.dropbox.com/home/

Surely there must be other users with Team accounts using Rules, so it’s odd that this appears to be affecting my Team account in particular.

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Hi @Sylvan,

Thank you for reporting this and being so specific in your desctiption.

Best way to ensure follow-up (assuming Asana agrees this is a bug) would be to contact support. As the help center is having some issues currently you can find the most fool proof way to contact support in this topic: Try the new Asana Help Center! - #68

PS: if you want to prevent the linking you can also enclose links in `` to mark text as code: www.google.com

make it real fancy by adding "> " in front

@Jan-Rienk thanks for the formatting help, and I’ll contact support. :slight_smile:

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Confirmed as bug by Asana support:

Thanks for your response and for providing this helpful video recording.

I’ve confirmed that this issue has already been escalated to our Development team, but it may take some time to get fixed.

My apologies for any hassle this may have caused you. We’d like to inform you that this might take a few months to get resolved.

I will be closing this case for now, but once we have an update, we’ll make sure to inform you.

Please don’t hesitate to let me know if you have any questions. We are always here for you.

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