I have successgully been using the asana plug in on outlook desktop but every once and a while, when I click on the asana plug in (create asana task) it brings up the right window pane as it should but stays blank…
I have to leave outlook for a while and eventually (next day) it works again. Is there any reason for this or some sort of tip to the add on that I may not be aware of? Has this occurred for anyone else?
Hi @Marie - so sorry for the delayed reply. The pop up saying plug in not working doesn’t come up in my case. It’s simply that the side bar that would house the asana stuff is completely blank and won’t load asana down it. Could be related to that problem you tagged me in though! It hasn’t happened for a while now though so will see how we go? thanks so much!
I’m having a similar problem. In outlook.com the asana sidebar is stuck on the prompt to log in. It used to work fine, but hasn’t been able to connect in a couple days. No error, it just “logs in” and brings me straight back to the screen asking me to log in.
I am having this issue as well. I’ve successfully used the Asana add-in before, but now when the sidebar opens it just stays blank. No error message - just nothing. Please help!
Hi, we have had this same issue as well and escalated to our Account reps. They mentioned it has been sent over to the engineering team. We have been having the issue for over a week now. Out of curiosity, what local version of Office are people using? We are using Office 365
@Marie is there any help for this blank side bar issue yet? I’ve had this issue for over a month and its causing my department to rethink the use of Asana
Same here, getting this for all users on our RDS environment. Please fix ASAP.
Using latest version of O365 and already re-installed plugin over the weekend without success.