Anyone else experiencing slow connections this week?
Yes, me too.
Things have been strange since last week, and especially this week.
Today, I feel a sense of improvement.
We’re continuing to get reports from users in our account. Strange there hasn’t been more noise in the Community. Something has to be going on in the backend? Or could it be an Edge/Chrome issue?
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The web page for Asana appears to be not loading projects and tasks. Anyone else?
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Yes, we’ve been experiencing the same issue this morning.
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Same. Both website and desktop app are dragging as of a bit ago.
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I experienced slow loading and latency earlier today as well.
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Yeah I have been experiencing this on/off for the past week. A page refresh in the browser seems to kick it back into gear. Obviously, not ideal but a workaround until this is resolved.
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Even upon examining this, it merely states that there is no issue.
In fact, there seem to be no issues with data management or rule processing.
I suspect it’s a browser display issue.
It’s a hassle to have to refresh frequently.
It seems you need to be careful about completion, Due date, etc.
I encountered the following issues on my browser:
- After completing a task, when I reloaded it, it wasn’t completed.
- After changing Due date, when I reloaded it, the change wasn’t changed.
Exactly, we’re constantly having to refresh pages. Strange that there has been no official acknowledgement from Asana. Has been going on for the past week or so.
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Hello everyone, and I apologise for the issue here! I took a look, and I see that our status page is not showing any outages at the moment, so this is likely related to a glitch or a browser issue.
To better assist you and investigate each case, please contact our support team. One of our agents will get back to you with advice! When you contact them, please confirm if you have followed some browser troubleshooting to help speed up the process.
Thanks, Everyone!
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@Joanna_Czarnobilska everyone is having a browser issue? hummm… Don’t you think more likely it’s a systems issue vs. local browser issue? We could all open tickets and clear cache etc. sure. But seems highly unlikely that general troubleshooting is the issue. Many are affected.
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@Joanna_Czarnobilska, I agree with @Michael_B.
I’ve been experiencing this too, even in incognito. I did open a Support thread and have been trying to convince them but I would appreciate if you could please consider escalating.
Thanks,
Larry
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I agree, no point in flooding support with the same issue..
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Issue has been getting worse. Wondering if anyone heard back from support or if noticed any improvement? Wonder what could be happening in the backend causing this.
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I’ll report on the current situation.
Counting backwards from the present,
- 15 hours ago: As I commented earlier, I was unable to process completions or Due date.
- 10 hours ago: It worked smoothly, as if nothing had happened.
- Present: It continues to work very smoothly.
Notes:
- No browser settings have been changed.
- The two PCs (Windows) are in similar conditions.
- The internet environments on the two PCs are very different.
We’re constantly having to refresh pages to get a project to show updated data. Even refreshing to get Inbox to update as well. Windows PC’s. Microsoft Edge browser.
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At the moment, it’s working smoothly.
There seem to be no issues with My Tasks, Inbox, Projects, etc.
For example, the response time doesn’t seem to be significantly different from the Asana forum, Linkedin, Facebook, etc.
Asana is used on a PC used when out and about, with a general network connection.
It looks like you need to update your browser (Edge).
- I display different projects in multiple tabs in my browser.
- There seem to be no problems with response in the tab I’m always working in.
- If I go to a tab that I’ve left unused for about 30 minutes and try to view task details, they won’t display, so an update is required. After pressing the refresh button, they display smoothly.
If you say that the above symptoms are a problem with the browser (and network), then that’s true, but I was able to use it normally before.
Similar response issues have been reported almost every year for many years.
Very Slow Loading - Critical Bugs / Closed - Asana Forum
Very Slow interface - English Forum / Ask the Community - Asana Forum
Asana Spinning - English Forum / Ask the Community - Asana Forum
Asana Loading Slowly overall - Critical Bugs / Closed - Asana Forum
To describe the Asana situation:
The connection between the browser (PC) and the cloud (Asana) gets disconnected after a while (after about 30 minutes of inactivity). To reconnect, it seems like the browser needs to perform a refresh process (request a reconnect?).
For comparison, the same thing doesn’t happen with O365 Outlook, so isn’t it wrong to blame the browser (Edge)??
Hi everyone,
Thank you for flagging this and sorry for the trouble you’re experiencing with the loading issues. We’ve escalated this internally to check if there might be any underlying bug.
Loading issues can be tricky to troubleshoot, as we don’t have access to individual user logs or backend error data to identify what’s causing them. They can often be related to local factors such as browser extensions, ad blockers, internet connection, or WebSocket interruptions. Because of these many possible causes, we usually recommend reaching out to our Support team, they have more tools available to investigate each case in detail.
I’ll keep you posted as soon as I have more details and will confirm if we identify this as part of a broader issue.
Thanks again for your patience and for letting us know!
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