Lag and page reloading

The system is slow and reacts with excessive lag on mouseover, mouse click, and loading and displaying project / task data. Subtasks are especially slow to load. Lag can be anywhere from a few seconds to a minute or more.

Steps to reproduce: Open any project. Use twizzel to expand tasks to see subtasks to see delay in loading.

Browser version: Latest chrome.

Also, sometimes the twizzels to expand tasks disappear entirely, and the only way to get them back is to reload the entire page. Not sure how to recreate. Seems to happen randomly.

Hi @Ed_Ober, thanks for flagging this!

Could you please try the troubleshooting steps below and let me know if any of these resolve the issue?

If not, please try this connectivity test and confirm your result:

Looking forward to hearing back from you :slight_smile:

Hi @Ed_Ober, just checking in to see if you have any updates? :slight_smile:

If the troubleshooting steps did not work, I’d suggest reaching out to our Support team for further assistance as they have access to additional tools that we don’t have here on the Community team. You can contact them by following the steps below:

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