Old, completed tasks are reappearing and duplicating

[Tom_Sesti]

Briefly describe (1-2 sentences) the Bug you’re experiencing: Multiple times today, when I go to “My Tasks” I have found old, previously completed tasks (anywhere from 20-40) that have suddenly shown up in this view and appear incomplete. Additionally, some of those tasks are showing duplicate times. Even after checking these tasks off, it reoccurred twice. It was first noticed on Desktop, but also confirmed on the app.

Steps to reproduce: Click on My Tasks

Browser version: Chrome as well as Asana App

[Rebecca_McGrath]

Hi @Tom_Sesti, thanks for flagging this!

Do these tasks have a recurring due date? It would be helpful if you could provide a screenshot of one of the tasks along with it’s due date so I can look into this further for you

Looking forward to hearing back from you

[Tom_Sesti]

Hi Rebecca,
Here is a screen shot.

Interestingly enough, once I marked them complete in the app, that wiped them out for now, but these ones I didn’t catch in the app.

[Tom_Sesti]

sorry, forgot to tag you in my response. @Rebecca_McGrath

[Rebecca_McGrath]

Thanks for getting back to me, @Tom_Sesti! I wasn’t able to reproduce this on my end so I would suggest you reach out to our Support team with the URL links to the tasks in question. As our Support team has access to additional tools that we don’t have here on the Community team, they will be able to look into the root cause of this!

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

I hope this is resolved soon!

[Tom_Sesti]

@Tom_Sesti

Multiple times today, when I go to “My Tasks” I have found old, previously completed tasks (anywhere from 20-40) that have suddenly shown up in this view and appear incomplete. Additionally, some of those tasks are showing duplicate times. Even after checking these tasks off, it reoccurred twice. It was first noticed on Desktop, but also confirmed on the app.

Thanks, Rebecca. Sorry, didn’t see this sooner, but I’ve followed the procedure to ask support for help. Thank you!