Hello! I’m hoping someone has a solution or a workaround for an issue I’ve run into. I set up sets of Rules across multiple projects for our Content Production team. The Rules add request tasks in our intake projects to our production projects once they’ve been validated and update the task workflow status via custom field as the tasks move across the kanban production boards.
I created the Rules, then my account was temporarily deactivated and reactivated. As a result, Rule ownership transferred to two of my colleagues, the Rules now say that my colleagues created them, and the Rules broke (they trigger but they don’t perform the action). However, my colleagues cannot access the Rules to modify or delete them, despite being the owners and “creators”, and I also cannot modify/delete them. I started trying to build replacements for them, but hit the max number of Rules allowed in a project before I could replace them all. Now, we’re stuck with half of our automation system working and projects permanently full of broken Rules that are inaccessible.
For context, we have 5 intake projects and 9 production boards that 50+ internal and freelance stakeholders work in to execute 300+ tasks at any given time. I know duplicating the projects to recreate the ecosystem is one option to potentially regain access, but I’m hesitant about the scope of work and disruption to our teams. I would greatly appreciate other solution options! Thanks for your help!