Notifications Won't Stop

English Forum Ask the Community
1

Hello,

I have a team member getting bombarded with email notifications all day long and we can’t figure out how to make them stop. I have sent him the link to the other forum post about this, I have checked the Asana boards to make sure he wasn’t an owner, he’s unchecked all of his notification boxes, etc.

He gets notifications from tasks he’s not a collaborator on, we’re not using a template he’s created as he’s relatively new to the organization, and he’s getting a little desperate. We’re all worried that he’s going to miss important tasks because real notifications are getting lost in the mix.

Please help! I can have him reach out to someone personally, if we can schedule a quick chat.

Thanks,
Greg

2

Hi @anon83602071, thanks for reaching out and sorry for the issue here! If they have all their email notifications disabled, they shouldn’t receive any notifications. In order to solve this asap, I recommend you to contact our support team and share a screenshot showing the email notifications settings for this user and their email address (they can also contact directly from their account). Our support team will be able to have a closer look at the issue!