Our team is experimenting with an Ordering/Receiving project and workflow using a Boards view project. According to this thread, users should get notifications moving a task between columns in board view, as long as the project was created in board view. However, I’ve been testing the workflow with two emails for a new project for our team, and I cannot get notifications to trigger for the secondary account.
What I need: person A creates an Order Request, a task in the Order Request column. Our person who handles Ordering, person B, would own the project, and they receive notifications no problem upon creation of a new taks. Person B would then move the task from Ordering column to Receiving column when the order is placed. We need this to send a notification to the person A, so that they may be made aware that their request has been received and we are now awaiting receiving. They are automatically a collaborator on the task they created, so it should send a notification automatically.
I have created board projects, used a secondary account to simulate person A to create the task, moved the task to a new column using the account representing person B, and I simply cannot get notifications to trigger for person A upon moving the task. This completely defeats the utility of using Asana to track this type of workflow to keep everyone notified of status updates in this way. Am I doing something wrong? Has this type of functionality been changed for some reason, or locked behind the paid premium features? Really frustrated that I am so close to having a great system for our team to track this process, but not being able to deliver. Any advice on what I might be missing here would be appreciated!