Notifications for the creation of project tasks

Two of my colleagues have been adding tasks to a project within certain sections but they have not been receiving notifications. We checked the project notification section and all the tick-boxes are marked. I also checked the user’s top level notification settings and all the boxes are ticked.

I need to troubleshoot this to workout why they are not receiving notifications.

Thank you in advance for your help.

Hello Adam
You will not receive notifications with changes (adding tasks, commenting etc) made by yourself.

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hey @Charlie_Pilch

Yes, I am aware of that.

I am talking about the other people in the project.

It’s weird. Are you talking about Asana’s inbox notifications or browser notifications?

Asana notifications - either by email or within the app.

Probably you have reach support team to check it out.

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Hi @Adam_Finn, you can reach out to our Support team by following the steps below, they’ll be able to look into this further for you :slight_smile:

I hope this helps!

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