Added task to a project does not notify project members via email

When we add tasks in a project, the project members do not receive an email notification. It shows up in their Asana inbox, but not via email. The box is checked to notify members when a new task is added. When I @ mention someone, they get an email notification (in addition to appearing in the Asana box)

Steps to reproduce: assign a task in a project

Browser version: all

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Hi @Isabelle_Englund and I’m sorry for the trouble here!

This could be a case where emails have bounce back because of some security settings on your email.

In order to help you further with this, we would need you to share some private information - which can’t be shared publicly in the Forum - so I would highly recommend reaching out to our support team who will be in a better position to help! You can easily reach out to them following these steps: How do I contact support To speed things up, please make sure to provide the following information:

  • The URL of this thread so you don’t have to re-explain everything.
  • Email address of the project’s member that are not receiving the notification
  • A Screenshot of the email notification settings of the Project

Apologies for not being able to help you further with this via the Forum. If there is anything else I can help you with, please let me know!

Thanks, I contacted support. I can’t see how it’s a setting on the user side, as they get the conversation notifications, and the task added notification when assigned the task. But anyway, thanks for sharing how to get to support, that is really what I had wanted to do, but two of us spend 15+ minutes yesterday to try to figure out how to reach support, with no luck. I am so happy I now know how to do that! And, I’ll add a suggestion to the feature suggestions, that you make it a little clearer how to reach support. Thanks!

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Hi @Isabelle_Englund and thank you for sharing your feedback! We’ll make sure to keep it in mind for future improvements!

I hope this issue get resolved soon!