🔄 New in Rules: Round robin assignment is now live

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Hi Asana Community,

If you’ve wanted a simpler way to spread incoming work across a team, this update is for you. Round robin assignment is now available in Rules, so you can rotate tasks automatically through an ordered list of teammates right inside Set assignee.

Pricing tier

Starter, Advanced, Enterprise, and Enterprise+

What’s new?

  • Build a Rule that rotates tasks through a set list of people.

  • Keep assignment predictable for support queues, service workflows, and other intake-heavy processes.

  • Replace manual triage with a native option built right into Rules.

You asked for it

We’ve seen this need come up in the Forum from teams trying to route work more smoothly, including:

Thanks to everyone who shared these use cases. It’s always exciting to see Community feedback help spotlight real workflow needs.

FAQ

Who is this best for?

Teams managing high-volume inbound work, like service requests, support queues, and other intake processes, will likely feel the biggest impact first.

If your team has been waiting for an easier way to distribute incoming work, I’d love to hear how you’d use this. What would you automate first?

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持ち回りで担当者を設定するルールができたようです。
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Sounds great and skipping absent teammates makes sense.
On the other hand I feel it is another missed opportunity to take the defined project roles (Overview tab) into account!:confused:

Wouldn´t it be great just to be able to add a project role within the “Set assignee” setting in combination with the round robin rotation? It would be much easier to change available staff for topics instead of updating (several) rules.
E.G. within an IT-Support Project incoming Tickets (via form) can be distributed to available team-members depending on their “Help Desk” or “Administration” roles and a “Ticket-Type” custom field automatically.

Best regards,
Andreas

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It would be great if this could be used for subtasks. I got excited about using this in multiple places but realized all of our use cases would be for subtasks and not tasks.

Also, it doesn’t seem to apply to repeating tasks. We have a task that happens every week and we’d love to rotate the assignee.

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Welcome, @Kyle_O_Neal,

I think this might enable you use round robin for a task that needs to repeat by using rules for that too.

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Perhaps even a way with your first concern about subtasks, depending on what you mean.

Thanks,

Larry

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Ya. That’s a little too much of a workaround. I’d have to add a section or a custom field JUST FOR this task to work.

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This is HUGE, but I don’t see it available in my rule builder - Is it still rolling out to customers?

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I want to apologise to everyone: you can probably find instances on the forum of me saying Asana will never create such a feature (because it is a bit niche, would bloat the app, and wouldn’t satisfy a lot of people in whatever form they pick): I guess I was wrong :flexed_biceps: :heart:

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I have a team who rotates their work from home days, so they are only able to take tasks on their on-site days; is there a way to create a schedule for their onsite days? For example: I only have two team members to assign tasks to on Mondays - is there a way to set up who to rotate to based on day of the week?

In other words, is there a way to assign tasks based on day of the week rather than a specific due date. i.e. Monday tasks are assigned to Matt; Tuesday tasks are assigned to Ruby; etc.

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Yeah, I also don’t see it available for me.