Meet Asana Intelligence—AI has joined the team 🤖

Thanks. If it’s still valid information, it would be great if such was included in posts/messages like this thread - as a date on the roadmap.

Can you point me to where there are any updates to the Terms of Use to include AI specific changes as a result of these product changes? Don’t see anything published to that effect on the terms page or the AI introduction webpage.

Welcome, @Rachel_Delaney,

I think you’ll find that in this post or within the links included there:

Thanks,

Larry

1 Like

Are any of you finding the new AI features useful? I am not. I have used the Summarize task and create subtasks several times, and I find it a bit useless at this time. It seems to be generating some incorrect info, a lot of fluff, and no context. I’d love to hear what you all are using it for.

@Erjon_Metohu,

In case you hadn’t already seen it, here’s my take:

Thanks,

Larry

Thanks @lpb! I had not seen your post.

1 Like

Hi everyone,

Today, I’m excited to announce we have started rolling out our next set of AI features: Smart status and Smart answers on projects!

Please note, Smart status and Smart answers are available for all Starter, Advanced, Enterprise, and Enterprise+ customers (in our new pricing tiers only). Usage limits apply to users on Starter and Advanced plans. Click here to learn more.

Read on for more details on how to use Smart status and Smart answers:

Smart status

Create more comprehensive status updates faster, with AI pulling from real-time work data to identify risks, open questions, and roadblocks standing in the way of hitting your goals.

  1. In the set status button in your project, click on the Create draft update AI option
  2. Select the status, date range and include any extra information you would like Asana Intelligence to cover in your update.
  3. Click Generate draft and Asana Intelligence will start generating your status update
  4. Once the draft is available, you can choose to Discard, Retry, or Insert the new status update

Learn more about Smart status in our Help Center article.

Smart answers

Use natural language to ask Asana questions—and get timely answers and insights about projects, identify blockers, and determine next steps.

  1. Open your project and click the Ask AI button on the top right
  2. Select one of the pre-made questions or write your own
  3. Asana intelligence will analyze your project and generate an answer
  4. Copy the answer or ask follow up questions, if needed

Learn more about Smart answers in our Help Center article.

Let us know if you have any questions!

1 Like

Does this mean that these new features are not available to customers who for the moment are remaining in existing Premium, Business, and Enterprise plans?

Thanks,

Larry

I would appreciate it if you could make it possible to use the current plan.
(As there are still a few months until the next contract renewal.)

Hi Emily,

The Asana Guide explicitly says here of all of the AI features:

we will offer these capabilities to customers on both the old and new pricing plans.

so can you confirm that the Guide article is incorrect and Smart Status and Smart Answers are not available to the “old” subscription plans? Thanks!

3 Likes

I hope this is just a mixup.

If these features were not available to all of Asana’s existing paying customers, that would be a real penalty against them to provide the features to brand new customers but not to them. And for many it would mean a harsh choice, either 1) do without these new features whereas new users get them, or 2) upgrade to the new replacement plan and be subject to various limits that they otherwise could have waited until sometime in 2025 to be subject to.

Thanks,

Larry

6 Likes

Hi @lpb and @Ka_Nishiyama,
I had the same question for my personal organization and I wanted to use the new AI features without waiting until 2025, so I checked with the sales team. If you subscribe to an Asana plan yourself (not through agency or sales), the following steps might help. Otherwise, you might need to contact sales or support for help.

  1. Click “Upgrade” on top-right in the product
  2. On the interstitial page (app.asana.com/0/billing/pricing), there’s an option to switch to the new plan
  3. We can switch plans with no additional cost


As far as I checked yesterday, we cannot move to the new plan from admin console. I’ll report internally to make it possible (update: admin console wasn’t changed):

2 Likes

Hi all,

Thank you for your questions and feedback.

I’ve provided some clarification below via FAQs to help address any confusion:

Q: Which AI features are available in old vs. new pricing tiers?

Old paid tiers (i.e. Premium, Business, Enterprise):

  1. Smart summaries: Get action items and highlights from conversations, tasks, and comments
  2. Smart editor: Write clearer, more compelling responses that strike the right tone
  3. Smart fields: Organize projects with auto-generated custom fields

Note: these do not include any AI usage limits.

New paid tiers (i.e. Starter, Advanced, Enterprise, and Enterprise+):

  1. Smart answers: Get timely answers and insights about projects, identify blockers, and determine next steps
  2. Smart status: Identify blind spots, open questions, and roadblocks with automatic status updates
  3. Smart summaries: Get action items and highlights from conversations, tasks, and comments
  4. Smart editor: Write clearer, more compelling responses that strike the right tone
  5. Smart fields: Organize projects with auto-generated custom fields

Note: these include AI usage limits; however, they will not be enforced for the time being to give Asana’s customers the opportunity to fully benefit from our best-in-class AI capabilities.

Q: The Asana blog post says these AI features will be available in both old and new tiers. Is this true?

Select AI features (i.e. Smart status and Smart answers) are only available in our new pricing tiers. We are working to update how it’s worded in the blog post but please see above for which AI features are available in their respective old vs. new pricing tiers.

Q: Are there usage limits on the new pricing tiers, and how will I know that I’ve reached one?

Yes, there are usage limits for new paid pricing tiers only.

Asana Intelligence limits are determined by the number of AI actions completed per month. Every time AI generates a response, for example, suggests custom fields or summarizes a task, that response counts as an AI action.

For the time being, these limits will not be enforced to give Asana’s customers the opportunity to fully benefit from our best-in-class AI capabilities. To ensure fair usage across our customers, however, we may impose rate limits in cases of significant overuse.

See our Help Center article to learn more about usage limits and what to do when you reach your Subscription limit.

Q: Do I need to migrate to the new tiers now? What if I’m not ready?

No, at this time you can continue on your current Asana tier. Your current Asana experience remains the same, and you can continue on your current tier until your renewal in 2025. If you would like the new AI functionality (i.e. Smart answers and Smart status), please follow the steps outlined by @Shun_Sakurai above.


We understand not all customers are ready to migrate over, which is why we took this approach of offering select AI functionality in both our old and new paid pricing tiers. This way, customers can still get value from Asana Intelligence in their everyday work and when ready, migrate over to get even more value out of our new AI solutions.

We hope this helps clear up any confusion and appreciate your continued feedback as we support our customers with their Asana journey. Thanks!

4 Likes

Thanks @Emily_Roman for the in-depth clarifications! :+1:

1 Like

Greetings,

We moved to Enterprise recently; however, I don’t see an AI assist for Goal Status updates? I do see the option for Project status updates.

Greatly appreciate the clarification!

Hi @Alicia_Betsinger1 , welcome to the forum :wave:

Perhaps @Marie can help reply (while Emily is OOO) but I’m fairly certain that Smart Status is only available on status updates for projects, at least for the time being (?).

1 Like

@Richard_Sather , appreciate the reply.

Alas, I own a goal that has 6 sub-goals and within those sub-goals there are 20 projects (higher ed goes big :rofl:). Needless to say, I was “dying” for AI to help me synthesize the 20 different project status updates into an overall Goal status update.

If there are any workarounds and suggestions about how to accomplish this without Asana AI, I’m all ears.

And don’t worry, we’ve already realized we need to revamp how we set up goals, sub-goals, and projects next year to avoid this issue.

Sorry @Alicia_Betsinger1 , until AI can help you with that, I’d rely on good ol’ fashioned instincts and insights to write up a status update for your Goals. :sweat_smile:

And definitely, once you revamp your restructure, that should definitely help bring better clarity!

Correct @Richard_Sather but we’re also working on extending it to Portfolios and Goals :zipper_mouth_face:

2 Likes

This topic was automatically closed after 4 days. New replies are no longer allowed.