Jira Cloud integration sending an error

Briefly describe (1-2 sentences) the Bug you’re experiencing: I’ve enabled the Jira cloud integration in my organization and in several projects within my teams. Beginning last week, when I try to create a new Jira ticket or add an existing Jira ticket, I get the following error message: {“error”:“invalid_grant”,“error_description”:“Unknown or invalid refresh token.”}

Steps to reproduce:

Open any project
Add Jira cloud app
Enter existing Jira ID
The error message seen in the screenshot below is sent

Browser version: Google Chrome v96.0.4664.55

Upload screenshots below:Screen Shot 2021-11-19 at 3.17.54 PM

Hi @nflo_22, welcome to the Asana Community forum :wave:

Thanks for flagging this! Could you please try these steps below and let me know if this resolves the issue?

  1. Access your “Profile Settings” by clicking on your profile pictures on the top right corner of Asana
  2. Click on the “Apps” tab
  3. Find Jira Cloud and click on “Deauthorize”

Once this is done, or if you do not see a Jira Cloud line, follow these steps in order to authorize and reconnect Asana to your Jira Cloud account: Asana for Jira • Asana

Let me know if this helps! :slight_smile:

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