Introducing Portfolios: The mission control center for everything you need to track in your business

Pay attention mates, Asana moderation team is going to delete your posts if you name competitors. I suggest to stay more general.
I’m also studying the market from a couple of weeks now, and after this awful experience with Asana I don’t want to trust anymore any SaaS company. I’m looking for self hosted solutions with one time payment. I don’t want anymore to be hostage of a company that does own my data and has the power to change the game when they like.

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Yes, at least we should have the feature until our 12 months runs out, then I can see the new tier, or lock the current customs with the upgrade. Either way my love for Asana just died as a small nonprofit.

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Well this is dissapointing. I recently came back to Asana after not being happy with the way Basecamp dealt with a few issues. But seeing that pricing is doubled for a feature that was always there before…not cool.

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100% agree Alex,

I was on the phone to an Asana Specialist last week and went through this whole scenario of re-packaging dashboards just to up-sell to higher paying clients. I said that we would not be upgrading our entire organisation to the business plan while there are still basic requests that get ignored and fundamental project management options that we as premium members pay for that don’t work. The specific example I used was the “templates” and the “dependent tasks” (something we pay for as premium users) which both don’t work even according to the pure definition of their names.

I really think Asana needs to listen more to the requests and feedback of their paid users, the people using the tool day to day otherwise it will just become another tool that is just “ok”. @TimTieu

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Exactly agree with Brad. The problem is not the retirement of a function, but the fact that Asana lacks many many basic features. And instead of invest on those, the development team is occupied creating new more expensive tiers. What is the new features request forum useful for? We write, suggest, request, ask, discuss… Ignored and weighted as pockets. It’s the whole Asana vision that is in the wrong direction. It’s such a dumb twist that I barely can believe…

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Hi @Brad_Heydon and all,

I truly appreciate your feedback, and while I don’t reply to every single post, I can ensure you that I have read them all and regularly report to our Product Team. I think I have already referenced this info earlier in this thread, but if you haven’t already, have a look at this post which outlines how we process feedback and use them to build our roadmap.

Our product team is full of experts who have a tremendous vision for the future of Asana and who spend a lot of their time reading/listening to Asana’s customer requests and considering how those requests fit into our greater business strategy and product vision. With hundreds of feedback coming our way on a daily basis, we have to make choices and unfortunately don’t always have the resources to build things as fast as our customers would like. We heavily rely on your feedback to make decisions; in fact, the vast majority of the new features we have launched over the years are directly resulting from your feedback.

I’m currently working on restructuring this Forum, and one of my top priority will be to improve the #productfeedback category to make it as useful and transparent as possible (feel free to drop me a DM if you have any ideas you’d like to see implemented in this category). I’m hoping to have more info on the restructure early 2019 and will make sure to all loop you in!

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There is nothing I could say that wasn’t said before by hundreds of users above (let’s not mention these who just gave up, tired and defeated…)

Still - I will say it.

Asana - your decision to remove one (really useful) feature and replace is with another, very similar (but “pay us more”) feature is a bad one. I say that as an apostle of your solution.

It’s not only making your users unhappy - but worse - it shows you as a greedy.

Greed is not pretty Asana.

Just sayin’.

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@Marie as much as I, and I’m sure others appreciate your reply, it is still the typical, generic response we have come to expect from asana. As multiple people have mentioned in this post, the response is generally “contact sales to get a trial” or “ read this post to see how we do things” yet the basic things don’t get fixed. I think most of the users would prefer the basics done right and actually work. Instead the time is being spent on innovation of new ideas that only partially work. The irritating thing is, we as the user have to pay during the process of figuring out the ideas.
I got told on the phone the other to “upgrade to the business plan now as there are cool ideas coming in the future”. So pay a huge amount extra now for something that hasn’t happened yet.

Would just be great if the suggestions and comments of the very basic things felt like they were actually getting attention.

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Indeed we also were very happy with the introduction of Portfolio as it will allow us to stop the trick of having a management project to list all other projects and facilitate the status publication but the introduction of a new subscription plan is clearly unfair. Also the price is just insane and the feel to be locking is not a good message. I think competition is really tuff in this space and even big players are starting to be there too with more service for lower money. So yes we are ready to support Asana as Premium and invest in good relation to support our business but to abuse and become the next SF as we can shift quickly …

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Funding = cheating = bad decisions

Listen, I dont actually care about this at all. I always thought dashboard was terrible and had no use for it what so ever. I don’t care that they trashed it and created a new, better thing and charged more for it. That actually makes sense to some degree.

Having said that, it’s clear that they did NOT have their clients/customers in mind when they made these decisions. When you accept millions of dollars from someone else you become their slave. You now have to make decisions based on “how will we pay these people back” instead of “how will we best serve our customer”.

This right here is why you don’t go into massive debt.

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I’m a long time Asana user. Many years ago, I’ve reported bugs, pointed to improvements that needed to be done. I were listened. And in few weeks they fixed the bugs and improved the product based on my contribute. Now, despite what you say, it’s not. It not a matter of making the forum better (by the way, are many many months, maybe one year, that the forum is with “improvements soon” without any change… and you are still asking for ideas?). It’s a matter of read, collect, put in a roadmap and DO.

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Still no update beyond a 1 year discount and not being able to upgrade 1 user. The issue is less about anything being done immediately, I want to at least know if a solution is being prepared on the horizon. As of right now they are implying nothing will be done about this, as eventually the thrashing small businesses will eventually upgrade or leave the platform. They locked down their big fish that don’t really mind upgrading, and if this thread is any inclination, they are happy with that.

I’m not from their team, but Asana2Go can be a great fill-in for reporting if you need, their team has been great helping us set up some reports. If anyone has ideas or options to cope with this please post! 3rd party tools or alternative platforms, as others have mentioned. Have a great day and best of luck to everyone trying to keep their workflow moving smoothly!

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As I wrote before I’m willing to switch to a self hosted software. Deepening OpenProject now.

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Today in upgraded iOS Asana App I’d got Portfolios section, tapped it and created Portfolio. It appeared that the action activated 65-day trial of Business Plan (that I was unable to active in Asana web interface). Annoying Upgrade badge disappeared. I did not expect that Business plan trial would start without my explicit confirmation.

While UI-wise Portfolios can be considered more appealing than Dashboards, I am still missing both “last update text” and visual progress cues (graphs) that I had in Dashboards.

I am still expecting Asana to start listening to community of its early adopters, avid advocates, and trustees that communicate in this thread the need of better solution then “Take Away and Upsell (with small individual time-limited discounts)” approach. We cannot be all THAT mistaken.

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I am so upset with Asana as well
To add what everyone else has added,

I had the whole Sync to Google sheets set up as part of our workflow and process and spend hours teaching and showing users to use this function now it going to all break

I guess this is all to pay back the

Asana Raises $50 Million Series E Funding to Fuel International Growth and Enterprise-Scale

You just got

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Pinging to see if anyone’s received an update on this, or if the goal is still for this issue to sort of “float away”. Anything beyond a 25% discount for 1 year? Any goals from support about plans to change this going forward?

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Nothing special. Got 2 month of business trial and waiting for updates from asana, looking for others tool to migrate from asana, if they wont change anything…

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I feel sooo taken for a fool here. Classic bait and switch. I signed up for Asana earlier this year for my team of 6 people and pay $75 mo and then they take away Dashboards and add Portfolios for “Business” or “Premium” customers and now my bill would be $240 a month!!

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Portfolios seem really great, but I don’t want to fall in love. I have to add my voice to the “there is no way I could justify 2x our price for a feature that only a handful of our 90 users will use” crowd.

Would love to see:

  • Portfolios included with all paid plans as it does make up for a product deficient of tracking multiple projects without the clunky “Reference Project workaround”
  • A “Freemium” model where all users get 3 portfolios “Upgrade to Bussiness for more”
  • Per user upgrades allowing those that need the feature to pay without paying for all users. I’d gladly pay more per month for the 10 users that would fully leverage portfolios but it does not make any biz sense to pay another $800/mo $9,600 year for the feature that 90% of our users will not have a use for.

I think the “all users are the same” is the biggest weakness in the Asana biz model that is counter to wider organization adoption as it limits the “network effects” of the tool. Many of our users just need “read and comment” access to tasks assigned to them.

At this point, I am actively restricting our user growth so we do not exceed our current 90 user spend.

Hopefully, I can continue to support Asana in our org against the drumbeat of “MS Teams” is free from our IT/IS org.

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Chiming in again…because what’s more frustrating? Constantly being upsold a feature we can’t afford. And having a feature that’s not in our pay tier listed in our desktop and IOS apps as though we have access to it.

I wrote Asana support requesting removal of Portfolios from my interface and received this:

“That’s a great question though at the moment, it is not possible to remove the portfolios icon from appearing in the left sidebar & mobile app, though I can certainly understand how this could improve Asana!

To be completely honest, we don’t have any immediate changes for this planned in the near term, but I do want to note your request to make sure it gets to our Product team…”

Needless to say, the response didn’t receive a “happy face”.

Cindy

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