I can't change my email address where I receive my notifications.

English Forum Ask the Community
1

I can’t add my new email address to my account. I have added it several times and it does not show up in the notification section of My Profile Settings.

I did receive the confirmation email but it does not show up in the section and thus I can not change my email address and all my notifications are getting lost and not seen.

2

Hi @David_Storer, welcome to the Asana. Community Forum!

This is probably related to the domain that it’s currently associated with your Organization. You can only switch your notifications to a new. email. address that is also associated with your Organization. You can check what domain is linked to your Organization following these steps:

  • Click your profile picture
  • Select “About my Organization”
  • You will see your domain in the section “Associated email domains”

If you need to change your email domain, please contact our support team: How to contact our Support Team ✉ - #2

I hope this helps! Let me know if you have any other questions! :slight_smile: