Here’s an example:
I sent an email to email@example.com with subject ‘I want to create a task’ cc’ing my colleage, Jane.
Result: email is now created as a task within Asana
Jane now replies to the thread
Result: New task created
For the result in step 2, instead of creating a new task, is it possible to have Jane’s note appear as a comment instead?
Our use case: Jane and I are in an IT support team. So whenever someone emails our team, a task is set up.
Current issue: We have a lot of duplicate tasks created due to the behaviour outlined in step 2.
Note: For step 2, it does not matter whether the Asana Project Email is in the cc: field (as opposed to being in just the to: field). A new task will still be created with the same subject line.
Hope this makes sense. Any feedback/help is most welcome.