How to prevent duplicate tasks from being created when sending an email to the same thread more than once?

#1

Here’s an example:

  1. I sent an email to x+12345@mail.asana.com with subject ‘I want to create a task’ cc’ing my colleage, Jane.
    Result: email is now created as a task within Asana

  2. Jane now replies to the thread
    Result: New task created

For the result in step 2, instead of creating a new task, is it possible to have Jane’s note appear as a comment instead?

Our use case: Jane and I are in an IT support team. So whenever someone emails our team, a task is set up.

Current issue: We have a lot of duplicate tasks created due to the behaviour outlined in step 2.

Note: For step 2, it does not matter whether the Asana Project Email is in the cc: field (as opposed to being in just the to: field). A new task will still be created with the same subject line.

Hope this makes sense. Any feedback/help is most welcome.

Thanks,
JP

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#2

Hi @jptech and welcome to the Forum :slight_smile:
I think this is happening because Jane is replying directly to your email in which x+12345@mail.asana.com is still CCed > this explains why a new task is created.

In order to create a comment from her inbox, Jane should enable her email notification and reply to the notification she receives from Asana to let her know you added her as a CC > By replying to this notification, she will create a comment on the task :slight_smile:

I’ve added an example of the notification email I’m referring to just below (note that the notification comes from "reply-d43793hifgirgfi@asana.com", which is an email address you can reply to!). You can also have a look at this handy article from our Guide to learn how you can reply to notification and create content in Asana

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Email to project creates a new task upon replying to email rather than chain it
#3

Hi @Marie, thanks for your quick reply!

I’ll advise our team members to use their notifications to respond. Appreciate the help.

Cheers,
JP

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#4

You’re welcome @jptech :slight_smile: Let us know if we can help with anything else!

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