Task via email creates two tasks

Briefly describe (1-2 sentences) the Bug you’re experiencing: When I send a task from my work email pengventures to Asana, Asana will create two identical tasks.

Steps to reproduce:

Browser version: webversion

Upload screenshots below:

Hi @Mario_Peng and I’m sorry to hear that you are still running into this issue.

Did you have the chance to check on Marie’s answer here?: Email to x@mail.asana.com create two tasks

As she mentioned, we believe this issue might be related with your account, so we recommend you to reach out directly to our Support Team following these steps: How do I contact support They will be in a better position to help you with it, since some private information will be needed and we cannot share it publicly in the forum.

In order to speed up investigations, could you please provide them with the info below in your first email?

  • The URL of this thread, so you don’t have to re-explain everything :slight_smile:
  • Email address you used to forward the task in Asana
  • A screenshot of the header of the email you sent to Asana (we need to see the “to”, “cc” and “bc” fields)
  • URLs of both tasks created in Asana

With this, our support team will be able to investigate and escalate the issue to our Development Team if needed. Sincere apologies for not being able to help you further via the Forum; please let me know if there is anything else I can help you with!