We use the email address for a project for task-intake. The typical use is someone sends an email to someone else, and CC’s the project email address to create a task. If someone else on the email thread replies-all, the task is then duplicated in the Asana project. I would love to be able to have messages with the same subject just add to the task discussion instead of creating another task that I have to delete. Thanks for all you do!
Hi @bwooceli,
Have a look at this ither thread where I explain how to reply to email create task comments instead of creating duplicated task: How to prevent duplicate tasks from being created when sending an email to the same thread more than once? - #2 by Marie
Hope this helps!
I have a workflow set up so that emails that come into an outlook email account automatically forward to the Asana project email account so that a task is automatically created and assigned to someone on our team.
What is happening is that anyone who responds to the email in the outlook account creates a duplicate task in the same project under the same task name. Is there a way to prevent this from occurring? I am looking to prevent one task being created multiple times because someone responded to the email in outlook.
Hi @Morgan_McDonnell , I have moved your question to a similar thread where a solution/workaround has been provided. I hope this helps!