How do I get customer service to reinstate timer data from 3 projects from when I was using the free trial? CS is non existent and I am desperate for help.
Welcome, @Terri_Sheets, and sorry to hear this.
Did you contact Support and are waiting for a reply? It can take a few days when they’re busy.
You possibly can also get an extension from Sales: Contact our Sales Team • Asana
Thanks,
Larry
Yes, have tried to contact them ALL DAY. CS is worse that Google, Microsoft and Adobe combined. Unbelievable.
Hi @Terri_Sheets, I’m sorry to hear that you are running into issues.
We’ve checked with our Support team and can confirm that an agent has already replied to your original request within the expected timeframe with a resolution. Could you please check your spam folder in case their message landed there?
We recommend keeping communication with Support to a single ticket per issue, as duplicate requests can actually slow down the process rather than speed it up.
We appreciate your understanding!
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