I’m not here to get into a fight by any means, but really, it’s not a lot to ask for a SaaS system administrator to be able to administer their own users within the company including changing user attributes and not relying on an employee to do it. As much as I can get employee buy in it’ll never be 100%. And the complaint right now from my employees is that they try to find “john” or “matt” but can’t find them because they didn’t fill out their profile fully.
These are corporate accounts, within a single domain, that are owned by a company, not individual personal accounts.
We’re plenty fine with using Asana / Trello / JIRA / etc. etc. We’re quite aware of how to get the benefit we see fit from it and no our use case isn’t an edge case at all, it’s a software development shop. But we’re also a growing company and really it’s not a big ask for a company to be able to manage it’s user licenses including editing user profiles. It’s an expected feature in any enterprise system.
I looked at the API, it’s read only, no way to do a PUT to change anything, only a GET.