File download error

English Forum Tips and Tricks
1

There is an error downloading the file in Asana.
This seems not related on specific browser and this behavior is reproducible.

And also it happened on another Windows devices too.

Asana’s download function (click “download” text or pull down menu v)
https://app.asana.com/app/asana/-/get_asset?asset_id=0000000000000000&force_download
Uncompleted task : 502 Bad Gateway
Completed task : “Something’s gone wrong.” alert page

somethings-wrong-page
somethings-wrong-page2080×806 153 KB

bad-gateway-page
bad-gateway-page700×264 24.9 KB

Web browser’s download (click file icon)
https://app.asana.com/app/asana/-/get_asset?asset_id=0000000000000000
This operation can download files perfectly!

iMac Retina 5K Display model 2019
Processor : 3 GHz Intel Core i5
Memory : 40 GB 2400 MHz DDR4
Storage : 1TB Fusion Drive/ 215 GB free
OS : macOS Monterey 12.6.1
Sidekick (Chromium) 106.31.1.27115
Brave 1.45.127 Chromium: 107.0.5304.110

2

Hi @kotobato, thanks for flagging this.

Are you still experiencing this issue? :slight_smile:

1 Like
3

Hi, thanks @Rebecca_McGrath
It seems fixed!

1 Like
4

I’m having this issue now, download fails on all browsers.

5

I’m getting a Error Forbidden message.

2 Likes
6

I’m having the issue now. What’s the reason?