Can't download jpegs - files are empty

Since downloading the Asana App for my Mac, I can’t view or download any jpegs added recently. The files are empty. It’s the same for Web version. Yet my team aren’t doing anything differently to early September, when we last added project images.

Browser version: Firefox (latest)

Upload screenshots below:

Any ideas? It can’t be image size, they are jpgs and we are just dropping them into Tasks as we’ve always done.



Hi @Jennifer_Morgan, welcome to the Asana Community forum :wave:t2:

Could you please try these troubleshooting steps below and let me know if any if these help resolve the issue?

Looking forward to hearing back from you :slight_smile:

Hi Rebecca,

Thanks for coming back. So updating/clearing cache etc has fixed the problem for new mages uploaded today, but it’s existing ones between early September and prior to updating the browser this morning that still can’t been viewed or downloaded.


Hi @Jennifer_Morgane, thanks for getting back to me!

I’m glad to hear that the issue has been resolved for new images. Regarding the existing images that cannot be opened, I believe this sounds like an issue relating to the file type and not Asana itself.

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