Can't download attached files

Briefly describe (1-2 sentences) the Bug you’re experiencing: i can’t download files , it’s not working now

Steps to reproduce: upload file or download file

Browser version: Google Chrome Version 89.0.4389.90 (Official Build) (64-bit)

Upload screenshots below:
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Hi @_sergey.andreev, welcome to the Asana Community Forum! Let’s try to solve this together!

Could you please follow the troubleshooting steps in this article and let me know if the issue persists?

Looking forward to your reply!

I performed all the actions yesterday, but the problem remains. Files are downloaded without problems today. But this is repeated once every week.

Hi @_sergey.andreev
Take a backup of your login credentials and important stuff from your browser!
now logout of your asana account then reset the browser(means clear cache, data history password, etc) (if you want uninstall the browser and reinstall it again!)

or

disable any extension or third-party downloader(if any) Software and make sure multiple downloads is enabled in your browser

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Thanks for getting back to me, @_sergey.andreev! In this case, could you please contact our support team if you experience the issue again? Unfortunately I’m not able to reproduce it and our support team have the tools to investigate further!