Hi @Patricia_Cruz, welcome to our Community Forum. I’m really sorry for the hassle contacting our Support team and with the trial experience. We appreciate you sharing your thoughts.
I’ve reached out internally for clarification on the trial process and have also shared your feedback with the team.
To ensure the discussion remains constructive and accurate for all members of our community, and in accordance with our community guidelines, we’ve edited the title of your thread.
Regarding the Help Center, some users are experiencing an authentication issue in our new platform, but our team is actively working on a solution. In the meantime, we’ve created a temporary contact form where users affected can still submit requests and get Support. The form can be found in this link.
Thank you for your understanding! As soon as I have an update from the team regarding the trial experience I’ll get in touch with you.