Hoping someone will have some information, a path to escalation, or maybe a direct and responsive way to contact support.
Asana had a new release recently.
Directly after the release we were missing one of our custom fields
We used this field to determine which developer is working on which task, this field is used organization wide in several settings.
We have put a support ticket in but we are sitting at 5 days with no resolution and fairly minimal contact. We tried to reach out to our sales rep but they said there is nothing they can really do, its up to support. It has been almost 24hrs since the last correspondence from the support agent.
Does anyone know of anywhere else we can go to find help or had experience with this issue in the past with a resolution? I’ve looked through the forums and have found similar cases, but in all of them support had to assist.