Custom field deleted by someone, cannot reach support

A custom field was deleted, apparently from our Asana as a whole as it doesn’t exist to re-add to my project, and from what I am able to find, I have to reach out to support to get help. This is a crucial field for my project. I did not delete it myself (as far as I know, and it doesn’t seem like you can accidentally delete a custom field permanently, you kinda have to mean to), and I don’t know who did, but I need it back.

But when I, or my teammates, try to open a support case using the bot, it will ask us some questions (sometimes a few, sometimes only one) and then say “Unfortunately, a system error occurred.” and then reboot the AI bot to the beginning.

I’ve tried this from multiple browsers, on multiple computers, and had other teammates try to go through logged in as them, and none of us can get through.

So it seems I’m stuck – I need to get to support to get my situation resolved, but the bot won’t let me.

Does anyone have any option to reach support that isn’t going through a bot that apparently will not let anyone through?

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