We recently ended our free trial, and so we lost access to custom fields in our projects.
However, Asana have pre-selected 2 custom fields, “priority” and “status” and it is impossible to turn them off.
And so currently I am sitting without access to my Projects.
I have sent Asana 2 support requests. How do I escalate this matter? This is urgent
Hello @Vee_Kesar,
I’m sorry to hear that you’re having trouble with the end of your trial. Support is currently experiencing a backlog, and unfortunately, responding to or adding to your ticket moves it to the end of the queue. I recommend requesting an extension of your trial so you can remove those fields. You can contact the sales team using this form.
Best,
Jeremy
Hi @Vee_Kesar, welcome to our Forum. I’m sorry to hear about the trouble you’re experiencing. @Jeremy_Long is correct, to remove the paid features, you’ll need a trial extension. However, trial extensions are managed by our Sales team, and Support won’t be able to assist with this request. Could you please reach out to our Sales team instead? They’ll be happy to help you.
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