How to remove custom fields on a project locked because of the membership level

It seems that recently, I was locked out of some projects. I can’t see the list of task anymore, and there is a lock icon with the message " This project uses Custom Fields, which is an Asana Starter feature. Learn more".

I read the information in that link, and searched everywhere for ways to update the list of custom fields.

I have no use of custom field, I am not sure how it got there, probably from experimenting initially with a more expensive version. I am also 99% sure that when I downgraded, it was not an issue to access those projects.

How do I remove those custom fields and regain access to the tasks? Is the easier way to pay for one month, remove them all (cross fingers!), and then downgrade again?

Thanks for the help :slight_smile:


Hi @Charles_Parnot,

I would reach out to support. Follow this guide: How to Contact our Support Team.


1 Like

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.