How can I delete these custom fields so I can access my project? When I click on the field to delete it, I am immediately taken to a paywall rather than any options to remove the field.
Hello @Lilly_Luke - first off, welcome to our community forum!
I’m afraid you won’t be able to access custom fields, even to remove them, unless you are on a paid plan. That applies to all custom fields you created or added, except perhaps for Priority. (Note that standard metadata fields like Created on and Completed on remain.)
You can ask Support if they will remove Custom fields for you; they might: Create a support ticket: see How to contact our Support Team.
@Alex_Christensen and @Lilly_Luke and @Forum-team,
Sorry, Lilly.
My recollection was that you could contact Asana Sales to quickly get an extension to restore access and allow you to delete the fields so you could enable continued access on the free plan if you wanted.
Thanks,
Larry
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Correct @lpb! The quicker route would be to contact our sales team directly and request a trial extension. Once you have your extension, you will be able to remove your custom field and continue using the basic version of Asana.
Let us know if you need any support during this process!
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