Email links don't open the desktop app, but instead open in a browser

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  1. Issue: Asana web app never offers to open links (email notifications) in the desktop app. In Settings it keeps showing the “Download the desktop app” banner
  2. Confirmed NOT a client/OS/browser issue:
    • Desktop app v2.8.1 is installed and I am logged in
    • Registry protocol handler HKEY_CLASSES_ROOT\asanadesktop\shell\open\command is correctly registered
    • Manually invoking asanadesktop://app/0/1234567/list via Win+R opens the desktop app instantly
    • Identical behavior reproduced in both Chrome and Edge (Chromium) — to rule out any browser-specific settings, extensions, or protocol handler permissions
    • I already reinstalled the desktop app fresh from asana.com — no change
  3. Conclusion: the desktop-app-installed flag/detection on the account or session side isn’t being set, so the web app probably never generates asanadesktop:// links
  4. Browsers/OS: Chrome and Edge Chromium (both latest version) on Windows 11

Please open an official bug for this behaviour, instead of just rapidly closing all similar reports without giving a real solution.

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Btw, I tried using your Support chatbot, it just ran around in circles and didn’t give me a solution.
However, it did ask me to run the connectivity test on https://connectivity-test.asana.com/ , which I did.
Its results were 100% successful, so that isn’t the problem either.

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If anyone found a working solution (which I haven’t listed yet as tried-but-failed above) please let me know