Due times randomly assigned to recurring tasks

[Lily6]

Hi there,

Posting here as I can’t login to https://help.asana.com/

We are having an issue with our Asana hub. Over the past week, staff members have been reporting that due times are randomly being assigned to recurring tasks, that previously did not have a due time assigned.

How can we stop this from happening?

Thanks,

Lily

[lpb]

Welcome, @Lily6, and sorry to hear this.

There’s a temporary way to contact support here, which is your best bet:

Try the new Asana Help Center!

Hi everyone, it looks like the length of the thread is causing some confusion, so I’ll close this topic and highlight the workaround currently in place to make things clearer. Some users are currently running into an authentication error when trying to log into our new Help Center. We are actively working on this and we’ll let you know once a fix is in place. In the meantime, please kindly use these workaround solutions to get in touch with Support: Option 1: Access our Help Center in an inc…

Thanks,

Larry

[Barbara_Verplancken]

I’m having the same problem. Has anyone found the solution?

[Abigail_Gulapa]

Is there a solution for the issue raised regarding the randomly assigned due time?

We are having an issue with our Asana hub. Over the past week, staff members have been reporting that due times are randomly being assigned to recurring tasks, that previously did not have a due time assigned.

How can we stop this from happening?

[Vanessa_N]

Hi everyone, sorry to hear that you are running into issues with due dates in recurring tasks. We haven’t detected any widespread bug that could be causing this issue. In order to investigate this further, please reach out to our Support team directly sharing some examples of tasks (ID’s) impacted by the problem.

If you are running into authentication issues when accessing our Help Center, please follow the steps below as Larry mentioned in his comment:

• Option 1: Access our Help Center in an incognito browser window and start the chat via the button at the bottom right without logging in. This way, you will not run into the authentication issue that is still in the process of being fixed.
• Option 2: If incognito mode doesn’t work on your end, please use this temporary form to submit your request to our Support team.

[Amanda_Prill]

Having the same problem. Asana is randomly assigning “Due times” to recurring tasks that did not previously have a due time assigned.

[Richard_Sather]

I have also noted this behaviour with some of my recurring tasks which get 03:00am added as a due time, even if the previous recurrence had blank time.

I can’t exactly pin it down to why it’s happening to particular tasks, or what they have in common. I’ll try and capture it, the next time I see one.