Hi @Alexis_Rivera and thanks for the report.
I tried to reproduce your issue and Safari, and although it took a little longer than in Chrome, I was able to load the attachment. What happens if you wait a few seconds, does it eventually load?
Also, is this happening with different attachments, or have you noticed it is specific to one attachment?
Could you potentially record a screencast to help us investigate? Loom is a great app for video screencasts: https://www.useloom.com/
Try to include the entire browser window, including URL bar, in the video screencast.
I look forward to your reply!