Briefly describe (1-2 sentences) the Bug you’re experiencing: One of the charts in my main dashboard is not updating correctly, and therefore not reporting accurate metrics. The chart I’m referring to is a projects by custom field chart. All of my custom fields are reporting correctly except for 1…

Welcome to the Asana Community Forum @anon34732901 ! When it suddenly wasn‘t working anymore no change was made to the project correct? And you have full access to the project like before? Have you tried rebuilding the chart again to see whether the same thing happens? I also recommend checking t…

Additional screenshots below: [Asana Project Details Screenshot]

Hi Andrea, Thank you for your response! To answer your questions: Correct - no change was made to the project except that the custom field was updated. Normally when this happens, it is always immediately reflected in the chart. Yes, I still have full access to the project - I am also the organiz…

Thanks for confirming all these points and for already investigating so many things. That seems very strange indeed, Once you contact support ensure you mention all of the things you listed above and anything else you tried + a short video showing this will definitely be great also. Then I am sur…

Andrea, Thank you very much for your help. I will contact support shortly.

I am experiencing the same issue. When I export my portfolio data, the figures are not matching. When I start filtering information, my figures decrease. I have tried troubleshooting and nothing is working for me either. I will be submitting a ticket for my as well.

Dashboard reporting is not reflecting accurate information

English Forum Critical Bugs Closed

anon34732901 13 September 2022 13:34 2

Additional screenshots below:

Topic		Replies	Views
Dashboard not updating with data correctly Closed	2	533	3 May 2024
Dashboard Chart Sum not Working (Zero Sum) Closed	16	2286	5 February 2022
Help Needed - Dashboards Won't Pull Custom Field Data from Ask the Community	11	439	28 June 2024
Custom fields missing from project dashboard charts Ask the Community	6	223	5 September 2025
New! Create custom charts in project Dashboards to get more visibility into your team's work Product Updates	32	10448	27 April 2021

Dashboard reporting is not reflecting accurate information

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