Also, @Marie - I believe the issue faced with this change comes back to a core change management principle patiently and expertly described by @lpb here (re: the My Tasks changes) → We're extending our spreadsheet view to My Tasks! - #17 by lpb
*Different rollout, same core problems with hazardous change management practices.
Please share with them how disruptive and expensive these unexpected and sudden changes are. Evolution is great! But, doing so with warning, consideration of various use cases, and beta testing would reveal issues like this before causing havoc for thousands of clients.
As I always say, I sincerely appreciate the work that you and your team do to advocate for us, the consultants, team leads, and users. I’ll eagerly watch for your any follow-up responses.