Briefly describe (1-2 sentences) the Bug you’re experiencing:
When creating a rule, trying to add a direct Slack message, users cannot be found
Steps to reproduce:
Create a rule, in the action, use the Slack direct message and search for a user, the user is not found
Browser version:
Firefox latest
Upload screenshots below:
1 Like
Hi @Patrick.EMIN , thanks for flagging this!
Could you please try the troubleshooting steps below and let me know if any of these resolve the issue for you? Please also try to reinstall the integration.
Looking forward to hearing back from you
Hi, tried everything nothing works.
Hi @Patrick.EMIN , could both you and the user in question re-install the Slack integration and let me know if this helps?
If the issue persists after this, I would recommend reaching out to our Support Team for further assistance:
We are here to help! Our Support Team can be contacted following these steps:
To create a support ticket:
Please go to asana.com/support
Click the chat icon at the bottom right
Type in your issue (or you can go ahead and write “speak to an agent”)
We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket.
[Contact support]
Hi, reinstalling does not solve the problem. Thanks.
Thanks for keeping me updated!
In this case, I would recommend reaching out to our Support Team for further assistance:
system
Closed
5 June 2021 07:20
7
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