Creating rule, searching for Slack users doesnt work

[Patrick.EMIN]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
When creating a rule, trying to add a direct Slack message, users cannot be found

Steps to reproduce:
Create a rule, in the action, use the Slack direct message and search for a user, the user is not found

Browser version:
Firefox latest

Upload screenshots below:

[Rebecca_McGrath]

Hi @Patrick.EMIN, thanks for flagging this!

Could you please try the troubleshooting steps below and let me know if any of these resolve the issue for you? Please also try to reinstall the integration.

Asana supported browsers and troubleshooting steps | Product guide • Asana...

Looking forward to hearing back from you

[Patrick.EMIN]

Hi, tried everything nothing works.

[Rebecca_McGrath]

Hi @Patrick.EMIN, could both you and the user in question re-install the Slack integration and let me know if this helps?

If the issue persists after this, I would recommend reaching out to our Support Team for further assistance:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to help.asana.com Click the chat icon at the bottom right Acknowledge Asana’s Privacy Statement by clicking Yes Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Help Center] …

[Patrick.EMIN]

Hi, reinstalling does not solve the problem. Thanks.

[Rebecca_McGrath]

Thanks for keeping me updated!

In this case, I would recommend reaching out to our Support Team for further assistance:

We are here to help! Our Support Team can be contacted following these steps: Access asana.com/support Select “I’m having trouble with” Scroll down to the bottom of the page and select “Let’s talk” [image]