Corrupted images

English Forum Critical Bugs Closed
1

Hi,

When I try to add an image to my task, it will be uploaded but after that I cannot see the thumbails and If I open it I cannot see nothing.
Moreover, all the image that I’ve previously added in my task are now “corrupted”.
Moreover, I cannot see my profile picture.

Steps to reproduce:
Drag an image (.png) and drop inside a task as attachment

Browser version:
Asana: 20230106_194733_885c9501cf0dd1e4e6f2d45eed763e2e5068f28f
Chrome: 108.0.5359.125 (64bit)

Upload screenshots below:

image
image674×675 24.5 KB

Thanks for the technical support,
Fabio

2

Hello @FG1,

Can you confirm if you can reproduce this when logging into your Asana account from an incognito/private window?

3

Hi,

yes, here the screenshot.

image
image683×802 32.9 KB

4

Got it @FG1,

Can you confirm the following to help us investigate:

Is this happening on a particular project or across multiple project?

  1. Are you the only person experiencing this issue in your team?
  2. Can you share a screenshot of the results you’re seeing when clicking on this link?
  3. I know you’re using the Chrome browser, but what device are you using?

Thanks again for your help!

5

Actually I have only one project: however I’ve tried to create a new one and the problem remain.
About the other questions:

  1. No, also my collaborator
  2. Screenshot attached
  3. I always access from my DELL laptop, Windows 10 Enterprise 64bit - 22H2 - build 19045.2251

image

Thanks for the support,
Fabio

6

Hi @FG1,

This is likely related to your set up and not a wide spread bug, so our support team will be best suited to help here. Can you please reach out to them (How to contact our Support Team ✉) and share the link of this thread so you don’t have to re-explain everything from scratch?

Thank you!

7

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