Cookie issue while logging into Harvest through Asana


#1

One of our members is having trouble using the Harvest time tracking integration. When they click the clock, the Harvest iframe modal appears with a red alert that reads " **Please make sure that third-party cookies are permitted or that harvestapp.com and platform.harvestapp.com appear in your whitelist. **"

  • They’ve already enabled the Harvest integration within their User > Apps settings.
  • They’ve tried clearing the cache and cookies in both Harvest and Asana
  • They’ve tested this being already logged into Harvest and again while logged out
  • This user is a member of a paid Harvest account
  • This only happens on Chrome, not Firefox
  • The user has no Chrome extensions installed that may be interfering with cookies

Am I right in assuming there’s no Asana integration with a specific Harvest account, and that it’s instead dependent on which Harvest account the user chooses to log into and log time against?


#2

Hi @Jonny_MacEachern! Thanks for reaching out. I’ve contacted an integrations pro on our team and hope to have more information for you soon.


#3

Fixed.

Chrome Settings > Advanced > Content settings > Cookies > Disabled “Block third-party cookies”


#4

I have the same problem here with the exact same conditions listed in Jonny’s original post, except that “Block third-party cookies” is already disabled.

This happened after I had switched to a new Mac running macOS 10.14.1. I’m using Google Chrome v70.0.3538.102.


#5

In the Network console, I can see this request:

https://cache.harvestapp.com/assets/error_tracking-5ec86a33abe4cfd93b79af0afa37de0abe68e58ca02e936d70511054633a5df8.js


#6

Never mind, I figured it out. I had to disable the Ghostery extension while using Asana.