Control access to paid seats

I’ve been trying to understand how the plans and seats work and I still don’t get it – most of the useful information is here in the forums so I’ll ask but probably I am duplicating the question, I just can’t find it.

We are a research institute. We just paid for a subscription with 30 seats for our team, and when it was activated everybody in the organization got their personal accounts upgraded. I can see other people’s groups now, but I can’t control who uses a paid seat or not. I get messages that 39 seats are being used, but only 8 of those are paying users, the rest are riding for free just because they have our institute’s email address – just to clarify we are different teams and technically cannot share project info and data.

To make it worse, the admin role was mysteriously assigned to someone who has not been in the institution for a long while now, maybe she paid for an Asana account back then and it has now been reactivated.
I don’t know if as admin I could assign free or paid seats to people? Is there another way to downgrade people outside my team to their original free account so I can include the rest of people in my team?

Hi @Fernando_Cucchietti , welcome to the forum :wave:

You’re right, there is a lot of useful information here in the forum, but for your specific case, I think the best way to solve it is to create a support ticket, by following the instructions here: How to contact our Support Team :email:

I suggest that you explain to support what you have described here. To me, it appears you require a ‘paid team’ within your organization, so feel free to mention that to them, it may help speed things up.

You can read more about orgs VS paid teams here, to make sure it suits your needs:

I’m not sure if this applies to you but this page may help:

And btw, you may also eligible for a 50% discount.

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