Like the title says, I have people who have signed up on Asana independently then what it is being used for. Therefore, I created a team of 2 that need to use it for a specific purpose. I only paid for 2 seats and now it says I’m over the seat limit. I don’t want the starter plan to be in effect for all members of my organization. I’ve tried following various instructions and I have reached out to sales and support with no response. Our organization only budgeted for 2 seats.
Thank you
Asana Support is currently backed up and your request should be addressed in order, assuming you followed one of the temporary steps below:
Sales would normally be able to help you too with this; perhaps try them again (but don’t do the same with Support; you’ll lose your spot in the queue).
Thanks,
Larry
Hi @Katie_Wallace, sorry for the delay. I see that one of our Support agents has since replied to you. Could you please check if you’ve received their reply? I’d also recommend checking the spam folder in case it might have landed there. Hope this helps!