(Not sure why the available seats is coming up as 0 - I’m still on the free trial as of now - that might be why?).
When I go to add my billing info, it won’t let me select “2 seats” as an option and tells me to contact sales. I can select “3 seats” and will let me pay, but not 2?
I currently have 9 people as limited access members - so why is 2 not working, but 3 is? I’m missing something, I’m just not sure what.
No one is using branded domains, all generic ones (like gmail), not an Organization account.
Hi @Ben_McLaughlan, welcome to our Community Forum, and apologies for the delay. I see that you’ve been in touch with our Support team recently, and I hope they were able to assist you with this issue.
Please note that here in the Forum, we don’t have access to account and billing details, but we are happy to share general tips.
Unlimited free guests are only available for organizations. If you are working within a workspace, all users, whether full members or limited access members, will count towards your licenses. For more information, please refer to this article. I hope this helps
Thanks for the reply - I spoke with sales support, and getting my account swapped from Workspace to Organization is what I’m looking for.
However, I’m not able to do this myself - the link and process sales support sent me doesn’t work, and I get an error. I reported this to the sales staff member, and they said support will get in touch with me, but it’s been a week now.
Currently, the lead time for support is long, and it to take over a week is not surprising. If sales has indicated support will get in touch, then you can trust that they will get to your ticket when they get to it.
