Can't Verify Email

I changed one of my email addresses recently and now I get the “We couldn’t verify your email” pop-up over and over. I’ve gone to Account Settings and have tried everything I can think of. It seems like the new email is correctly tied to my account, but the pop-up continues.


I’ve clicked the email link and I’ve tried carefully copying the whole link and pasting it into the browser. Is there something else I need to do to appropriately verify my email to fix this?

Hi Scotty, did you ever solve your problem as I’m having the same issue… I have a feeling a former employee open our account and I can’t seem to resolve this issue. Any input would be greatly appreciated. Thx

I’m having the same issue. Has this never been resolved?

Hi @Angela_Chilcott and apologies for the delay in responding to you!

Only our Support Team can resolve this issue for you, to reach out to them, simply follow these steps. Apologies for not being able to help you further via the Forum!

Got the same issue - the link regarding further steps does not work. Can you provide help?

HI @CCA, you can reach out to our support team following the steps below, they will be in a better place to help with this type of issue:

  1. Access
  2. Select “I’m having trouble with”
  3. Scroll down to the bottom of the page and select “Let’s chat”