Cannot open Asana/ 18 ugly falcons hang honestly

Briefly describe (1-2 sentences) the Bug you’re experiencing: I cannot reload my Asana.

Steps to reproduce: I have tried all the suggestions on the website

Browser version: Google Chrome Version 87.0.4280.66 (Official Build) (64-bit)

Upload screenshots below:

Hi @Fernanda_Cinquetti, welcome to the Asana Community Forum and apologies for the issue here!

Can you please check your ability to establish a WebSocket? You can open this connectivity test: https://connectivity-test.asana.com/

Looking forward to your reply!

Hi Emily. Thank you for your reply.

WebSocket connection: Success (754 ms)

Thanks for confirming @Fernanda_Cinquetti! I’ve gone ahead and escalated this issue to our development team so we can fix it asap. I’ll get back to you as soon as I have an update.

Thank you so much!

1 Like

Hi @Fernanda_Cinquetti, our development team has confirmed this issue should be now fixed. Can you try to access Asana again and let me know if the issue persists? Thank you!

1 Like

Hi Emily. I could access it now. Thank you so much for your help!

3 Likes

This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.