You’re exactly right on that! I did hear back from Support fairly quickly, asking for a screen grab of my MyTasks page, and then informed me I was on V1 and that it’s a gradual rollout of V2. I just wish whoever had created the Asana Academy page that got me all excited about being able to customize the MyTasks page, had also included a fairly prominent disclaimer that not everyone with a paid account would be able to access that feature at the same time. It may have been there somewhere, but it certainly didn’t register in my brain if it was. To be honest, as a new user, I wouldn’t know that MyTasks custom rules is a new feature. I had to re-read your initial post about the warning about task auto-promotion several times because I’d not yet gotten to really explore how I can use the MyTasks page to help streamline workflow. It’s your post that sent me to Asana Academy to learn more about how to use the MyTasks page more effectively. So when I read it, I assumed this was how it had always worked. Never imagined it was actually the new rollout of a feature update that was only rolling out in stages. But suddenly, I find myself on an Asana Academy page showing me in detail how Custom Rules work on MyTasks, and looking at my own MyTasks page and it looks like a scaled down version - which made me think I was somehow accessing the free/unpaid version of Asana on my MyTasks page? But that wouldn’t be right, I thought, because I have a seat in a paid business plan and Custom Rules are part of our subscription. So I sent in a request to Support about this and came back to do some more reading on the forum to see if anyone else was having this issue. Not sure whether I was not putting in the correct keywords on my searches, or if nobody else was posting about the V1 vs. V2 issues, but after reading for a while, it seemed to me that others weren’t having the same issue as I was.
Which triggered my doing a deep dive on why my Asana software and Asana browser pages were not updating the Asana software appropriately. Which was preceded by a deep dive to discover whether my MyTasks login potentially didn’t have the MyTasks Custom Rules feature, due to our Asana payment being processed by my partner using his Asana account/email. I had hoped that wasn’t a case of “you didn’t make the payment yourself, so you don’t get the feature”, as we are equal partners (and the choice of who physically processed the payment was rather random). Thankfully, his Asana account was not yet showing MyTasks V2 either. Otherwise, that would have likely triggered a rather useless back and forth with Support on a whole other subject!
I’m sure as I become a more seasoned Asana user, I’ll be more adept at figuring all of this out on my own. But this would have saved a lot of time if there had been a big huge red disclaimer box at the top of that Asana Academy page to state that I was about to read a tutorial on a V2 feature that I may not yet have access to yet, due to a random rollout.
Oh, can I also mention that Support told me that the new V2 update has been rolled out to newer accounts first, and as an older account, I haven’t gotten it yet and would at a later date. That seemed a bit strange, as we just began our paid account in May of 2021. And the forum posters that were asking questions about the V2 updates seemed to be far more seasoned users than I am at this point. So maybe they got it backwards, and the older users are getting it first, with newer users getting it last?
Who knows. But I am glad to finally realize that my Asana login wasn’t going to a free version or being blocked from some of the very useful tools I thought all seats would get access to in a paid account.
Thanks again for your amazing support of us all in the Forum! There seems to be a huge learning curve with Asana, but I do love that it’s got so many robust features. With my creative ADHD mind working in a very complex industry filled with gray areas, it really has made all the difference.