Auto-Session Expiry while in middle of editing Item

Briefly describe (1-2 sentences) the Bug you’re experiencing:
While editing an existing entry, I was auto-logged out and lost ALL my details. It was a long edit so am frustrated. Could it not wait until I completed the task and saved/cached it at least so that when I re-login my work would not be lost?

Steps to reproduce:
Have a task entry in edit mode and wait for timeout.

Browser version:
Chrome Version 79.0.3945.130 (Official Build) (64-bit)
Upload screenshots below:

Hi @David_Atherton and so sorry for the trouble here, I totally understand the frustration there!

This is not something we can directly investigate in the Forum, but our support team might be able to look into this further for you! I’d recommend reaching out to them with the following info:

  • URL of this thread so you don’t have to re-explain everything
  • URL of the task you were working on
  • Estimate time of when this happened + your timezone

Unfortunately, I can’t promise they’ll be able to recover anything at that stage, but we can at least take a look into this to see what happened!

Thanks Marie,

I’ll follow up with the support team.

Thanks again…


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