Asana redirects links aren't pointing to the correct location on the desktop app

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Briefly describe (1-2 sentences) the bug you’re experiencing:
The redirect from any given browser link is no longer loading the task in the app.

Steps to reproduce:

  • Click on ‘View in ASANA’ in email
  • Takes me to the browser tab that indicates it will redirect to the app
  • App opens, but the task never loads in the app

Browser version:
Google Chrome
Version 124.0.6367.119 (Official Build) (64-bit)

What version of Asana are you using (Personal, Starter, Advanced, Enterprise, Enterprise+, Premium, Business or legacy Enterprise)?

Enterprise

Upload screenshots below:

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Briefly describe (1-2 sentences) the bug you’re experiencing:
When selecting a link from Slack, email, etc., instead of being taken directly to the linked task in the desktop app, the app is opened. No new tabs within the desktop app are opened that point to the link I used to open the app.

Steps to reproduce:

  1. Generate a link to a task
  2. Navigate to a different task
  3. Close the desktop app
  4. Paste the link your browser
  5. Observe the app opens and you’ve not been navigated away from the task in step 2

Browser version:
Chrome: Version 124.0.6367.119 (Official Build) (arm64)
Asana app version: 2.1.3

What version of Asana are you using (Personal, Starter, Advanced, Enterprise, Enterprise+, Premium, Business or legacy Enterprise)?
Premium

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Hi @Chandler_Jakomeit and @Cody_Mains, thanks for reaching out!

Our product team has reviewed similar reports previously and this type of issue might’ve appear after you cleared your browser cookies. We set a cookie in the browser during the desktop login flow in order to indicate that links should redirect to the desktop app.

This cookie does not get set during the normal web app login flow. In this case, you will need to complete the login flow for the desktop app again in order to re-enable redirects.

To solve this issue, please log out and log back in from your Asana account from both Asana desktop and browser.

If the issue persists, please contact our support team: How to contact our Support Team ✉

I hope this helps! :slight_smile:

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