We share Asana with our client and creative agency. We communicate to each other in Asana and always tag the correct people in threads that concern them. We have also checked our email notification settings are set so, that we get notified when any one of us is tagged.
However, neither the client nor the creative agency get any of these notifications. It is essential everyone gets notified, since the topics are often urgent and need immediate reaction.
How can we get the notifications to work for everyone (media agency, client and creative agency). Might emai address whitelisting have something to do with the issue?
Thanks for your help in advance!